Black BLK-IPE4101 Manual de usuario descargar pdf (Pagina 35)

334-Channel H.264 Network Video Encoder

APPENDIX A: TROUBLESHOOTING

To force the encoder to the factory network settings:

1. Disconnect the power (adapter) from the encoder.

2. While pressing and holding down the reset button, power on the encoder.

3. Release the Reset button 5 seconds after applying power.

4. Wait for the encoder to reboot.

A.3 Check rmware version

Firmware is software embedded in the encoder that determines many of its features and functionality. The current rmware version

number in your encoder can be found by:

1. Connect to your encoder with ID.

2. Click SETUP and log into the encoder. The rmware version is shown on the Basic Conguration screen.

A.4 Support

If you cannot resolve an issue, please contact the DIGIOP™ Support at 1.877.972.2522 for assistance. When you contact support,

please provide the server reports, log le and a brief description of the problem, if possible.

• To generate server reports, enter the following into the IE address eld:

https://<IP ADDRESS>/nvc-cgi/admin/param.cgi?action=list

- and -

https://<IP ADDRESS>/nvc-cgi/admin/vca.cgi?action=list

where <IP ADDRESS> is the IP address of your encoder. The server report contains important information about the device, as

well as a list of the current parameters.

• To generate a log report, use IE to log into the unit. In the View screen, click the following items, entering security information

when required:

SETUP > Maintenance > System Log > LOG LIST

Click the name of the Log List of interest to open the le.

1 2 ... 30 31 32 33 34 35 36

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Black BLK-IPE4101 Manual de usuario Pagina 35